Terms of Service

By accessing or using the TranslatePlus API service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

TranslatePlus ("we", "us", or "our") is a translation API platform provided by PetaBytes, Inc., a US-based corporation. TranslatePlus.io is managed, operated, and all billing and payment processing is handled by PetaBytes, Inc. These Terms apply to all users of the Service, including but not limited to developers, businesses, and end-users.

2.1 Account Creation

• You must provide accurate and complete information when creating an account
• You must be at least 18 years old or have parental consent to use the Service
• You are responsible for maintaining the security of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account

2.2 Account Restrictions

• One person or legal entity may maintain only one account
• Accounts cannot be shared or transferred without our written permission
• We reserve the right to suspend or terminate accounts that violate these Terms

3.1 Acceptable Use

• You may use the API only for lawful purposes
• You must comply with all applicable laws and regulations
• You must not use the API to translate illegal, harmful, or offensive content
• You must implement appropriate rate limiting and error handling
• You must not attempt to bypass our security measures or rate limits

3.2 Prohibited Activities

You agree NOT to:

• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to harm, threaten, or harass others
• Share your API keys with unauthorized third parties
• Use the Service to spam or send unsolicited communications
• Attempt to overload or disrupt our servers or network infrastructure
• Scrape, crawl, or use automated means to access the Service excessively
• Use the Service to create a competing translation service
• Resell or redistribute API access without a commercial partnership agreement

3.3 API Keys and Security

• Keep your API keys confidential and secure
• Never expose API keys in client-side code or public repositories
• Rotate your API keys periodically for security
• Report any suspected security breaches immediately

4.1 Pricing and Payment

• Current pricing is available on our Pricing page
• We may change pricing with 30 days notice
• Payments are processed through third-party payment processors
• You agree to pay all charges incurred under your account

4.2 Credits System

• Translation services are charged based on character count
• Credits are deducted for each API request
• Plan credits renew on plan renewal
• Purchased credits do not expire
• Credits are non-refundable except as required by law

4.3 Free Tier

• Free tier includes monthly free credits
• Free credits reset each billing cycle
• We may modify or discontinue the free tier at any time
• Free tier is subject to additional rate limits

5.1 Service Level

• We strive for 99.9% uptime but do not guarantee uninterrupted service
• Scheduled maintenance will be announced when possible
• We are not liable for interruptions beyond reasonable control

5.2 Technical Support

• Support is provided via email and support portal
• Response times vary by subscription tier
• We do not provide phone support

6.1 Our Property

• The Service and functionality are owned by TranslatePlus
• Trademarks, logos, and brand features are protected by law
• You may not use trademarks without prior written permission

6.2 Your Content

• You retain rights to content submitted for translation
• You grant a limited license to process content for translation
• We do not claim ownership of translated content
• We may use anonymized usage data to improve the Service

7.1 Data Processing

• We process data in accordance with our Privacy Policy
• We implement industry-standard security measures
• We do not sell your data to third parties
• Translation requests are processed and not permanently stored unless required by law

7.2 GDPR Compliance

• We comply with GDPR and applicable data protection regulations
• You may access, correct, or delete personal data
• You may request portability, restriction, or other rights
• Contact us to exercise data protection rights

8.1 Translation Quality

• Translations are provided "as is" without guarantee of accuracy
• Human review is recommended for critical translations
• We are not responsible for consequences of translation errors

8.2 Service Disclaimer

The service is provided "as is" and "as available" without warranties of any kind, either express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by law, TranslatePlus shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenues, data, use, goodwill, or other intangible losses.

Total liability shall not exceed the amount you paid in the 12 months preceding the claim, or $100, whichever is greater.

You agree to indemnify, defend, and hold harmless TranslatePlus and related parties from claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your content and its use through the Service

11.1 By You

• You may terminate your account at any time
• Unused credits are forfeited upon termination
• You remain responsible for charges incurred before termination

11.2 By Us

• We may suspend/terminate for violations
• We may terminate accounts inactive for over 12 months
• We may provide notice when reasonably possible
• We may refuse service to anyone at any time

We may modify these Terms at any time. We will notify users of material changes by:

• Posting updated Terms on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use after changes constitutes acceptance of the modified Terms.

TranslatePlus.io is a service provided by PetaBytes, Inc., a US-based corporation responsible for management, operation, billing, and payment processing.

For legal, billing, or corporate inquiries related to TranslatePlus services, please contact PetaBytes, Inc. through the contact information below.

These Terms are governed by the laws of the United States, without regard to conflict of law provisions. Disputes are subject to exclusive jurisdiction of courts located in the United States.

If you have questions about these Terms of Service, please contact us:

• Support: support@translateplus.io
• Sales: sales@translateplus.io